FAQs

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Design Questions

The chair width measurement is taken from the center of the armrest to the center of the opposite armrest. 
The quickest way is to convert the length to inches or millimeters, then subtract 5" (13mm) since most of our aisle panels will only use up 2. Since there is one on either side, that adds up to 4" and leaves .5" tolerance on either side.
An ADA retractable armrest is an option for the end panel that allows a patron side access to the chair. This allows the seat to meet the requirements stated in the Americans with Disabilities Act.
We have assigned a color for each width size for easy identification (Brown=19", Cyan=19 3/8", Orange=20", Green=21", Purple=22", Red=23", Dark Blue=24").
Slope is measured as inches or fractions of inches per every twelve inches traveled.
The layout is dictated by how the floor was poured and constructed. If the floor is on a radius then the seats must be installed on a radius, they cannot be straight rows. The same holds true that if the floor is straight, the chairs cannot be installed on a radius. They would have to be installed on a straight line. Within these boundaries, the seating layout can be changed. The comfort of the patron would be compromised otherwise. For help with your layout and the options you have, please contact us.

IT Questions

The server will take incoming messages up to 30 mb in size.
The server processes outgoing mail of up to 20 mb in size.
Yes, we are happy to burn CDs and ship them upon request.
Yes, we have an allowance for html as well as rich text and plain text standard e-mails.

Operations and Planning Questions

Seating Concepts does not manufacture without approved finishes (fabric, enamel and plastic colors, etc.) or approved drawings.
The average lead time for fabrics is 4 to 6 weeks. 
There is a wide range of fabric selections and price will vary based on selected materials.
Raw materials are purchased to arrive at our factory based on your desired delivery date. 
Yes. However, depending on timing of purchase and/or production it may not be possible. Also, a restocking fee most likely will apply if a change is a viable option.
n the United States, it is industry standard for fabrics to meet the California Bulletin 117 (CA117) flammability requirement and/or the Upholstered Furniture Action Council requirements.
It's always best to provide your confirmation in writing via email, fax or postal service mail.
The majority of our suppliers are from the U.S.A. 

Parts & Service Questions

We can provide parts for chairs manufactured by Seating Concepts. We can also help you with certain parts for chairs made by other manufacturers. Contact the Parts & Service Department to learn more.
There are a few items, such as hardware, that we keep in stock. However, there are so many possible combinations of models and finishes that it is impossible for us to stock most items so we manufacture them from scratch to match your original finishes. Depending on the item, this can normally be done in somewhere between two and six weeks.
Each project is essentially a custom job, so we keep very detailed records of all of your finishes including the model, fabric, paint color, types of armrest and so on. We will just need your help to correctly identify your original production order.
Some customers are surprised to learn that there may be more than one size chair, but chairs do come in multiple widths and any particular location may have as many as four sizes. We measure chairs from the center of one leg to the center of the other leg, which we call the "center-to-center" measurement. It is best to take that measurement on the floor. You may also find a letter stamp on the back or seat wings that can tell you the size chair; just tell use the letter or letter/number combination and we can assist. Whenever you are in doubt about a chair size, take the measurement rather than following a stamp.
There is always a little confusion about what different parts are called. For example what we call "chairs," many of our customers call "seats" and what we call "seats," many of our customers call "cushions." Whenever you want to clarify what a particular part is called, just contact our Parts & Service Department by telephone or e-mail and we will be happy to clarify exactly what the part that you are looking at is called. In general terms, the complete product is called a chair. Chairs are made up of standards (the legs), backs, and seats. There are two kinds of standards, center standards between chairs and aisle standards at the end of a row of chairs.
Seating Concepts does not automatically discontinue parts after any specific period of time. Generally, we will support parts for as long as it's possible and when certain parts are no longer available, we will generally offer replacement parts that will function the same as the original part. We still provide parts for chairs that are no longer on our site. It is best to contact us to find out.
For most parts, the minimum ordering quantity is one. There are a very few items that must be ordered at some minimum quantity, usually because it is a part of a kit. We will always let you know ahead of time if that is the case.
We would be happy to sell you roll or cut yardage of any fabric that was used on a chair production order. If we have it in stock, we can ship it within just a few days. If the fabric must be manufactured then it will take from four to ten weeks depending on the fabric.
It is important to note that the payment terms for all Parts & Service orders is Due With Order. For your convenience, we accept checks drawn on US Banks and major credit cards including American Express, Master Card and Visa.
We have qualified technicians who can travel to your facility to conduct maintenance or repairs. Contact us to discuss the scope of work and pricing.
You can call us directly at 619-491-3159 Monday through Friday 7:30 AM until 4:00 PM Pacific Time and ask for Parts & Service or email us at parts@seatingconcepts.com

Sales Questions

It depends on the complexity of your project parameters. If you are seeking a generic price on a standard catalog product, you may contact your local Seating Concepts representative or our Corporate Office. If you are interested in a more concise price to reflect a full scope of work, consider a minimum 24-48 hour lead time after submittal of project documentation.
DDP is the acronym for Delivered Duty Paid.
Please contact our Corporate Office and ask to speak to our Sales Department.
In Mexico City, Mexico. All production is conducted to United States quality standards.
We are pleased to provide a current list of our installation. If you need additional installation site information, please contact our corporate office.
With a lounger configuration, the back assembly moves. In a rocker configuration, the back and the seat assemblies have motion capabilities. For a recliner, the back and seat move to a pre-determined final position that far extends typical lounger and rocker mechanisms. They typically require some type of user intervention to return the chair to the upright position as opposed to rocker and loungers which have built in engineering to automatically return to the original position. A recliner would function and feel similar to the popular
The key difference between purchasing from Seating Concepts as opposed to considering other manufacturers is the level of product quality, trust, integrity and customer service provided. Knowing you are in the care of experienced and talented support providers from the point of sale to the last seat anchor bolt fastening to the expiration of a superior warranty period and beyond is a feature that is more valuable than a bargain price.
Our experienced sales representatives certainly can assist you with carefully analyzing the architectural parameters of your facility and suggest various solutions to meet your needs. To contact a member of our sales force, please click here.
To view a list of installations, please click here. We always enjoy meeting our clients at our corporate office and various sales office facilities. To visit our office, speak to our Sales Department to schedule an appointment.
We are pleased to provide a page on our website that is dedicated to providing installations by Market and/or by Product. To view the list, please click here.
We offer Tablet Arm accessories with most of our chair models. Please contact us to find out what will work best for you.
To request manufacturer specific technical information for the various aisle light options, please contact your sales representative or our corporate office. Future upgrades to our website will allow for downloadable product information from the manufacturer site.
To view our typical manufacturer offerings for chair finishes. Click here to see some of our common accessories.
We have a wide selection of chair models to suit every taste. However, two models do stand out - The Contour - in our opinion, a close to ideal combination of price, quality, durability, comfort, and a proven all around winner. Naturally, our Epic series is very popular. We also have a new frame system that allows custom building of seats.
Standard installation does include unloading and removal of packaging material.
Yes, we can. However, our experience shows that chairs are very expensive products to air freight. Every precaution is taken to provide suitable time for production, transit and delivery and installation.
Our chairs are typically shipped unassembled, with the exception of the recliner series.
The most critical item in product lead time (other than the early submittal of your purchase order and deposit, if required) is fabric selection. Fabric can make or break the timing of production of the product.
The two most crucial determining factor for the best back height are floor configuration (slope or stadium style risers) and location and height of stage. Back height can affect the sight line of patrons and Seating Concepts will be happy to assist you in determining the best height for your venue.
We do not keep stock of our chairs - every project and every chair is unique, not only in terms of fabric, but also in regards to chair features, slopes, chair sizes and number of rows.
Minimum radius is determined by a model and featured accessories. Please discuss with your sales representative based upon your selection.
Seating Concepts will not buy your old chairs and sell you new ones. However, installers and specialized companies sometimes do buy old chairs to refurbish.
You can contact your local Sales Representative to request a sample chair. Your sales representative will be happy to discuss your project design needs to ensure that you get the most effectively configured chair mockup with the appropriate finishes.
Yes! We are happy to include either our traditional overrun of miscellaneous spare parts or produce whatever spare parts you specify. We encourage you to purchase spare parts with the original project components. The cost of purchasing spare parts with the original shipment of chairs is more economically attractive than purchasing them years down the road at an individual component price schedule.
Our global headquarters is located in San Diego, CA (USA). Our factory plants are located in Mexico City, Mexico. However we have sales offices located strategically around the globe. Please click here to visit our contact page.
We always welcome guests to tour our manufacturing facilities or sales offices. To request and schedule a visit, please contact your local sales representative.
Our chairs are highly engineered in order to accommodate a wide variety of floor configurations and substrates. To do so, your local Seating Concepts sales representative will request a copy of the most recent architectural layouts to create a seating layout shop drawing set. During the seating layout preparation, a qualified seat installer will visit the jobsite to ensure that the data contained our the set of our architectural layouts coincide with the physical dimensions on the jobsite. Upon confirmation and/or synchronization of these dimensions, we will produce a seating layout that demonstrates the exact flooring configurations. These configurations will be used to manufacture the seating stanchions and ensure that the components conform to the slope and substrate configurations on the jobsite.
There are a number of factors that influence how many chairs can be effectively installed into a venue: Building code compliance, ADA compliance, width of aisles, width/depth of stadium tiers, owner preference. Seating Concepts will be happy to create a seating layout to best determine the number and layout configuration for your venue.
Each mode of seating offers features and benefits, so we are happy to review your project to determine if the combination of desired seating, architectural parameters and local building codes determine that theatre style seating is the most effective way to populate your assembly space.
Most projects specify the use of contract grade fabrics. However, we are pleased to show you a small collection of the most frequently requested patterns and colors from the nation, please contact us for more details.
We are pleased to produce product with colors, stains or finishes outside of our standard palette. This is considered a custom color and carries certain extra steps to produce and test. To learn more about the custom color process and associated pricing, please contact your local sales representative.
Assuming standard finishes and the availability of certain materials such as fabric, we can manufacture your order in about 8-10 weeks. Sometimes we can produce chairs in less time, though it is not always a guarantee.
We can provide parts for chairs manufactured by Seating Concepts. We can also help you with certain parts for chairs made by other manufacturers. Contact the Parts & Service Department to learn more.
There are a few items, such as hardware, that we keep in stock. However, there are so many possible combinations of models and finishes that it is impossible for us to stock most items so we manufacture them from scratch to match your original finishes. Depending on the item, this can normally be completed in somewhere between two and six weeks.
Each project is essentially a custom job so we keep very detailed records of all of your finishes including the model, fabric, paint color, types of armrest and so on. We will just need your help to correctly identify your original production order.
Some customers are surprised to learn that there may be more than one size chair but chairs do come in multiple widths and any particular location may have as many as four sizes. We measure chairs from the center of one leg to the center of the other leg, which we call the "center-to-center" measurement. It is best to take that measurement on the floor. You may also find a letter stamp on the back or seat wings that can tell you the chair size; just tell us the letter or letter/number combination and we can assist. Whenever you are in doubt about a chair size, take the measurement rather than following a stamp.
There is always a little confusion about what different parts are called. For example what we call "chairs," many of our customers call "seats" and what we call "seats," many of our customers call "cushions." Whenever you want to clarify what a particular part is called, just contact our Parts & Service Department by telephone or e-mail and we will be happy to clarify exactly what the part that you are looking at is called. In general terms, the complete product is called a chair. Chairs are made up of standards (the legs), backs, and seats. There are two kinds of standards, center standards between chairs and aisle standards at the end of a row of chairs.
Seating Concepts does not automatically discontinue parts after any specific period of time. Generally, we will support parts for as long as is possible and when certain parts are no longer available, we will generally offer replacement parts that will function the same as the original part.
When requesting a quote from our Parts & Service Department we will advise you of any quantity minimums that are required.
We would be happy to sell you roll or cut yardage of any fabric that was used on a chair production order. If we have it in stock, we can ship it within just a few days. If the fabric must be manufactured then it will take from four to twelve weeks depending on the fabric.
It is important to note that the payment terms for all Parts & Service orders is Due With Order. For your convenience, we accept checks drawn on US Banks and major credit cards including American Express, Master Card and Visa.
We have qualified technicians who can travel to your facility to conduct maintenance or repairs. Contact us to discuss the scope of work and pricing.
You can call us directly at 619-491-3159 Monday through Friday 7:30 AM until 4:15 PM Pacific Time and ask for Parts & Service or email us at parts@seatingconcepts.com.
The average lead time for fabrics is 4 to 6 weeks. Some can take up to 12 weeks.
There is a wide range of fabric selections as well as price.
Raw materials are purchased to arrive at our factory based on your desired delivery date.
Yes. However, depending on timing of purchase and/or production it may not be possible. Also, a restocking fee most likely will apply if a change is a viable option.
In the United States it is industry standard for fabrics to meet California Bulletin 117 (CA117) flammability requirement and/or Upholstered Furniture Action Council.
It's always best to provide your confirmation in writing via email, fax or postal service mail.
The majority of our suppliers are from the U.S.A.
It is important to establish a firm delivery date prior to manufacturing your chairs. Once we build your order we need to deliver that order of it will be necessary to put the order in paid storage.
Depending on the quantity and model of the chair purchased, there are variances as to the amount of space required based on the storage method being used, i.e. palletized; floor loaded, on storage units. You will need to contact the Traffic Manager at Seating Concepts to discuss.
Our Traffic Department at Seating Concepts has a 24 hour hotline that can be reached at 619-602-9569.
No, chairs are shipped disassembled and are not the same amount of complete chairs purchased.
Normally a crew of six people is recommended for unloading quickly. There is a time limit established by the transportation companies (normally three hours) for the truck being on site and thereafter there is an hourly fee.
Box weight will vary by component and model; on average one box will weigh approximately 55lbs.
We find that the cost of dropping trailers is prohibitive and if a site is not ready for an order of chairs that it is better to arrange for storage containers to receive the chairs.
Seating Concepts does not provide storage units for its clients free of charge. Monthly rates apply.
That measurement is taken from center of armrest to center of armrest or center of stanchion to center of stanchion.
That will vary depending on the width of chairs used in the configuration of each row. Given that, the quickest way is to convert the length to inches or millimeters, then subtract 5" (13mm) since most of our aisle panels will only use up 2 inches and the remainder is the available space for chairs.
An ADA retractable armrest is an option for the end panel that allows a patron side access to the chair meeting the requirements stated in the Americans with Disabilities Act.
We have assigned a color for each width size for easy identification (Brown=19", Cyan=19 3/8", Orange=20", Green=21", Purple=22", Red=23", Dark Blue=24").
Slope is measured as inches or fractions of inches per every twelve inches traveled.
The layout will be determined by how the floor was poured or constructed. If the floor is on a radius then the seats must be installed on a radius, they cannot be straight rows. The same holds true that if the floor is straight, the chairs cannot be installed on a radius. They would have to be installed on a straight line. Within these boundaries, the seating layout can be changed. The comfort of the patron would be compromised otherwise.

Traffic Questions

Two weeks minimum notice is requested once the product has been produced.
Depending on the quantity and model of the chair purchased, there are variances as to the amount of space required based on the storage method being used, i.e. palletized; floor loaded, on storage units. You will need to contact the Traffic Manager at Seating Concepts to discuss.
Our Traffic Department at Seating Concepts has a 24 hour hotline that can be reached at 619-602-9569.
No, chairs are shipped disassembled and are not the same amount of complete chairs purchased.
Normally a crew of six people is recommended for unloading quickly. There is a time limit established by the transportation companies (normally three hours) for the truck being on site and thereafter there is an hourly fee.
These requests need to take place during the sales negotiation. The availability of trailers to drop and leave at the jobsite is very remote in different areas. Therefore a drop trailer request is not recommended due to the high cost.
Seating Concepts does not provide storage units for its clients free of charge. Monthly rates apply.

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